Previous Testimonials...
 "My computer/communication abilities and overall confidence level have greatly improved through the course of the training. The job search/networking opportunities along with all the support within the class – especially from the instructors, was an essential part of my getting a job at the CIBC Insurance Call Centre..."Bonnie Smith |
 “The Call Centre Training Program provides excellent hands on experience in a Call Centre environment. Participants learn about current computer software programs as well as the latest technology being used in the Customer Service industry. The high success rate for participants to obtain employment is extremely encouraging while the sharing of information, the networking, and job searching skills developed by the program are great..." "Darcy Charles |
 “My enrollment in the Call Centre Training Program was almost as an act of desperation. It turned out to be the best thing I could have done. Through the program I learned about the skills and abilities that I had to offer to an employer. I learned more than a few computer software programs. Most importantly, I gained an improved set of life skills, greater self-confidence and a far better sense of myself. I would recommend this program to anyone who seriously wants to work. If the Call Centre Training Program can help me get a job, it can help you too....” Larry King |
 “After 23 years of employment with the same company, I found myself unemployed as the result of downsizing. I enrolled in the Call Centre Training Program looking for some sort of direction. After all the change in technology, I felt somewhat like a dinosaur. I can honestly say that this program has had a profound effect on my life. Not only did the course offer the latest in computer applications, customer service skills and telephone techniques, I came out with a suitcase full of people skills. The teamwork, leadership and organizational skills have given me more confidence than I ever thought possible. This program encouraged me to try things that seemed to be out of my comfort zone. It saddens me to leave this excellent program but I am truly looking forward to starting my new career and life. I leave prepared, confident, and with a wealth of friendship. For this wonderful experience, I thank the Call Centre Training Program.” "Bev Gray |
 “This program will give back to you proportionately what you give to it! There is something here for everyone. It is an opportunity to 'push' yourself forward - to identify those areas you wish to upgrade and use all the resources within the program to get you to where you want to be. As well as learning new skills there is room to enhance those skills we already have, computer skills for example. As well as all the skills that are taught, computer-telephony, oral and written presentations, customer service, listening, following direction, leadership and creativity, there is another very beneficial aspect to this course - meeting and making new friendships.” Linda Tarrant |
 “I was in the Financial Services Industry for 25 years and I was looking for another form of employment, unsuccessfully at the time, when I was introduced to the Call Centre Training Program. What an excellent course it has been. I have learned and experienced so much over the last 12 weeks that I wish I had enrolled earlier in my job search. It is a program that not only teaches you computer skills but also enhances every aspect of business and social skills. If you are shy of technology, you won’t be by the time you finish. I have interacted closely with my classmates and learned leadership skills along with problem solving and handling all kinds of personalities. If you are looking for a career change or even just something different to enhance your skills, enroll today. From nothing I managed to get offered all four jobs that I applied for. Now I am going back to the workforce with a new found confidence and the knowledge to go with it.” "Jean Howard |
but exciting at the same time. When I started the course I assumed being in customer service for years I knew everything there was to know, I was mistaken. I knew I would be taught how to work in a call centre, however I was taught that and so much more.
The course teaches you everything you need to know about how to be a successful employee. Communication, Customer Service, and Technology are the three main components of the course and if you learn these skills you can be whatever you want to be.
I struggled at first with Technology at the beginning, however the instructors are intelligent, patient, understanding and very down to earth. They made me feel so comfortable that it was very easy to catch on. At times it felt overwhelming, however, I learned skills to deal with the overwhelming feelings I had. When you really want something you work hard to get it.
This course has changed every aspect of my life not just as an employee, but as a mother, sister, daughter, friend, and most of all a human being. I would recommend this course to anyone who wants to be an exceptional employee. I will never forget this experience, it has changed my world forever.
I have always worked at a low wage job and now I work at an above average job and am still striving for the top. This program should be mandatory for all employees.
Thank you so much for the helping hand.
Crystal Myke