The Call Centre Training Program is a leading edge contact centre industry trainer and resource. We have developed and delivered training to clients, and public and private corporations for the past 10 years. We have had the advantage of witnessing first-hand the explosion of the contact centre industry in numbers as well as applied function, and as a result have incorporated the significant knowledge and substantial expertise amassed into our program.

Our team of Instructors and Trainers possess successful backgrounds in human resource management, adult education, training and development, business, and social service...

CCTP - Providing effective and relevant
Call Centre Training. Practical and
professional training linked to industry
standards and qualifications.
… Changing people's lives!


Our unique partnership with the Hamilton-Wentworth District School Board has enriched the Call Centre Training Program by uniting occupation specific skills training with academic achievement. Through this partnership participants are able to reach their goals. They increase their marketable skills, obtain credits toward an Ontario Secondary School Diploma, and secure employment.



Industry collaboration has always been integral to the program. We not only look to contact centre businesses as partners in training during the 4-week co-op phase, but as advisors who keep us in step with the rising expectations and skills demanded of a Contact Centre Representative.